Page 26 - 2025 CPC Corporation,Taiwan

Refined and diversified services to elevate customer experience The gas station’s multi-service business model includes car washing, quick maintenance, CUP&GO coffee, on-site convenience stores, and the sale of high-quality products. In 2024, six electric vehicle charging stations with 26 chargers were added, bringing the total to 16 stations (and 74 chargers) by the end of the year. Furthermore, there are plans to add another 13 stations (14 chargers) in 2025. As of 2024, there were 254 stations offering car washing services and 60 stations offering quick maintenance services, with 211 stations selling CUP&GO coffee. Overall, in 2024, the diversified business generated approximately NT$1.56 billion in gross profit. In particular, 3.26 million bottles of CPC intake valve cleaners for cars and diesel vehicles were sold, while CUP&GO drive-thru coffee sales approached 2.24 million cups. Sales of eco-friendly laundry detergent and dishwashing detergent reached 1.2 million bottles. These figures highlight the strategic value of CPC’s retail channels and demonstrate strong customer recognition of its diversified service. Regarding customer service, in 2000, CPC set up the 0800-036-188 customer hotline to coordinate the handling and response of customer issues after integrating various professional services provided by different internal units. The 1912 CPC service hotline came into use in 2011; an English-language service was added in 2020, a Taiwanese-language service in 2021, and a Hakka service in 2022, expanding the company’s communication with the public. Launching first mobile hydrogen refueling station in line with policy Encouraging traditional energy users to transform into Low or Zero Carbon Emission energy users is the main way to achieve the targets in Taiwan’s Pathway to Net-Zero Emissions in 2050. CPC aims to become a supplier of zero carbon emission energy by assembling a Hydrogen Energy team to engage in hydrogen energy production and supply. The team is researching the measurement of hydrogen gas and testing the feasibility of blending hydrogen gas into natural gas burning systems. In line with the government’s Twelve Key Strategies for Net-Zero Transformation and the policy of decarbonizing transportation, CPC has launched the “Mobile Hydrogen Refueling Station Installation and Demonstration Operation Project.” The nation’s first hydrogen refueling station has been established in Nanzih District, Kaohsiung City, and is scheduled to begin operations in the second half of 2025 upon obtaining all necessary permits. Coordinated with public sector plans for hydrogen-powered buses, this marks CPC’s entry into the hydrogen energy application sector and represents a significant milestone in Taiwan’s hydrogen energy development. Moving forward, CPC will continue to promote related business in response to government and market demand, with the goal of gradually achieving carbon reduction in transportation. Smart and green energy, optimizing electrical efficiency As the era of new energy emerges, CPC is proactively transitioning by integrating innovative energy generation, utilization, and storage technologies into its existing smart green gas stations, ushering in a new generation of smart green energy stations. As of 2024, CPC operates four such stations – Qianfeng Station in Tainan, Xinyi Station in Chiayi, Chietong Station in Taoyuan, and Guangfu Station in Hualien. These stations are equipped with an Energy Management System (EMS) to optimize overall electricity usage, ensuring maximum power efficiency. 24