Page 25 - 2025 CPC Corporation,Taiwan

/ Core Business Comprehensive energy logistics and sales to meet national demand In terms of storage and transportation, CPC not only runs its own gas stations, but also operates aviation fueling stations at Taiwan’s major airports: Songshan, Taoyuan, Kaohsiung, Taichung, Hualien, Taitung, Kinmen, and Penghu. Around the coast, it has marine bunkering stations for vessels at Keelung, Suao, Taichung, Kaohsiung, and Hualien international commercial ports. As of the end of 2024, CPC operated 13 product distribution centers located country-wide at Keelung, Shimen, Taichung, Taichung Harbor, Wangtian, Minxiong, Tainan, Fengde, Qiaotou, Suao, Hualien, Huxi, and Kinmen. They supplied a total of 17,331,000 kiloliters of products to gas stations in their surrounding areas over the year. CPC has three chemical analysis centers/petroleum laboratories in Keelung, Taichung, and Kaohsiung, plus six testing laboratories, which test products for quality control, and altogether these handled 29,953 samples in 2024. The transportation department transported 11,790,000 kiloliters of oil in 2024, at a total distance of 41,418,000 kilometers. Digital transformation: expanding diverse payment In terms of gas station operations, CPC leads the market in terms of differentiated services and service advantages. The company has fully implemented refined services, creating a culture of clean restrooms and promoting customer experience management. CPC actively promotes VIP membership cards, introduces new businesses and services in line with trends, and enhances customer relationship management. To reduce operating costs and to address staff shortages at gas stations, CPC has pioneered card-based self-service refueling. Additionally, the company promotes a multi-service business model offering diverse services, and strengthens cross-industry alliances to increase non-operating income. In response to changes in consumer transaction types, CPC has introduced contactless payments, Near-Field Communications (NFC), at its gas stations since June 2018. In addition, to further optimize mobile payment services and enhance VIP member loyalty, CPC launched its own payment tool, CPC Pay, on November 12, 2019. CPC Pay is the first payment app in the domestic market specifically designed for use at gas stations. It integrates credit card and mobile Easy- Card payment functions, membership services, marketing offers, online shop and other diverse features, such as vehicle- related services, including parking lot searches, gas station searches, fuel price inquiries, and eTag toll inquiries. This makes it convenient for customers to quickly access various types of information. Since launching the CPC Pay service, CPC continues to optimize system functions and organize a range of marketing initiatives to strengthen brand loyalty among its customers. To align with the government’s mobile payment policy, customers have been able to use six third-party payment services for e-payment transactions at the full-service areas of CPC gas stations since July 15, 2020: LINE Pay, iPASS MONEY, Pi Mobile Wallet, JKOPay, O’Pay, and GAMA PAY. Additionally, starting from March 31, 2021, Taiwan Pay (debit card/debit account only) became available, followed by the introduction of Autopass payment services on February 15, 2023. By expanding support for diverse payment services, CPC aims to provide consumers with a more convenient experience. 23