Page 43 - 2021 CPC Corporation,Taiwan

In regard to information management, CPC has strengthened external customer relationship management, provided exquisite services and decreased the time for settlement through the implementation of integrated operation processes and specialized information technology. CPC has run its operation processes through an integrated IT resource operating platform and synchronized integration of internal IT resources, processes and infrastructure. It has followed the policy of providing a thematic open data set platform, promoting the open document format (ODF-CNS15251), prepared smart government action plan and continue to enhance IT organization and control. Owing to promoting information security governance system and cultivating IT/OT personnel’s talent, CPC owns a strong constitution of cyber security and continuously achieve ISO 27001 certification accordingly.
In regard to information system, CPC has used information technology to enhance various information operation processes and enable complete settlement every month, developed and promoted POS of gas stations, integrated e-commerce systems for petroleum product, diversified its business scope, deployed a refining and petrochemicals information system, integrated production information and oil bookkeeping system, deployed big data platform for storage, transportation and sales information, deployed exploration information system and 3D pipeline system, integrated exploration and production management and geographic information. These operations are core tasks of the IT department. In addition, CPC has also continued to promote web pages and mobile e-commerce services of its application system. In response to developments in Big Data, artificial intelligence, the internet of things, cloud computing, virtual reality, augmented reality, Industry 4.0, and other new technologies, CPC has speeded up the introduction of smart technologies, carried out intelligent data analysis, built experiment facilities, promoted commercial intelligent applications, and speeded up process innovation in order to improve quick decision-making response ability and enhance overall operating performance.
In the area of information and communications network, working with the government’s Internet Protocol Upgrade Promotion Program, CPC has also upgraded its Internet and fiber optic backbone systems to IPv6. It has strengthened the infrastructure and the communications integration work for mobile e-commerce, continued to improve equipment performance, overall operation efficiency and remote backup mechanism in order to ensure business continuity, facilitate delivery of services and improve continuous availability of operation. It has consolidated hardware and software resources, employed broadband networks to provide digital services, adopted cloud technology and implemented server virtualization to increase its efficiency. CPC has also upgraded its fiber optic backbone systems, provided services that integrate voice system and multi-media communications and gradually creates a mobile e-commerce operating environment through combination of mobile communications technology and services with its optic backbone system based on the existing transmission system and e-environment.
In the field of protection of information security, CPC has conducted related protection baseline, improved information security measures and capabilities, launched security operation center (SOC), managed all firewalls and implemented solutions such as intrusion detection system and APT preventing mechanism. It has also introduced the information sharing and emergency response mechanism to enhance the capabilities and protection framework of industrial control system to ensure the core business operation of critical information infrastructure.
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R&D and Information Management