Page 35 - CPC 2018 Annual Report

R&D AND INFROMATION MANAGEMENT 33
decision-making, expansion of the industry value chain by integrating physical and virtual channels, establishment of customer relationship management (CRM) practice, expansion of the scope of high-quality services and promotion of knowledge management.
To adapt to the overall growth of its business units and the development of corporate core services, as well as web-based application upgrades, CPC completed the replacement of its mainframes by distributed computing in 2015. Owing to the consequent enhancement of computer performance and reduced operation time, since then all customer accounts can be settled on the first day of each month. Moreover, the replacement not only greatly boosted computer performance, but also reinforced the remote backup policy for disaster recovery provided by the upgraded infrastructure. As a result, it guarantees business continuity as well as high availability, and non-stop business transactions to facilitate future expansion. The consistent adoption of cloud technology along with implementing staged virtualization of servers has significantly improved business efficiency and resulted in considerable cost reduction;, it has as well helped consolidate hardware and software resources and the employment of broadband networks providing digital services. The consistent adoption of cloud technology implementing staged virtualization of servers has significantly improved business efficiency and resulted in considerable cost reduction, as well as consolidating hardware and software resources and employing broadband networks providing digital services.
In order to enhance network quality and service reliability, CPC implements a diversified information service program. Based on the existing transmission system and network-enabled environment, CPC’s system combines mobile communications technology and services and is paving the way for a mobile e-commerce operating environment. Furthermore, in response to the Executive Yuan’s Internet Protocol Upgrade Promotion Program that mandates switching our existing fiber backbone network protocol to IPv6, CPC has already completed its upgrades in accordance with the prescribed timetable, thus meeting the needs of the next-generation network.
CPC has also continued with improving the information systems needed for key tasks, and is using information technology to improve data processing procedures. We are developing an integrated e-commerce system for selling petroleum products, electronic coupon issue, better filling station POS and multifaceted marketing networks. Further, we have established a petrochemical refining information system that integrates our production scheduling system with crude oil accounts; and we have established an exploration and production information system that integrates exploration and geographical data for management decision-making.
Developing CPC’s information systems must factor in the 21st century’s accelerating convergence of computerization, digitization and globalization. That will require effort being focused chiefly on corporate resource planning systems, customer relations management, corporate intelligence, knowledge management and information and communications infrastructure. In that respect we will adhere to the government’s policy promoting deployment of Government Configuration Base (GCB), Open Data, IPv6 network adoption and upgrading and the use of the no-cost Open Office suite of applications (such as Open Document Format or ODF). With respect to systems, CPC looks to shortened settlement time and using Ainformation technology to boost production performance. As for services: we will rely on improved customer relations management (CRM) applications to help deliver high-level satisfaction to external customers; and use our information management system to supply real-time, transparent service management options to internal customers. With corporate intelligence, we are applying knowledge management principles to consolidate our corporate intellectual capital and popularizing a decision-making system that encourages widespread reference to information applications. With information and communications infrastructure, we are integrating our network services, enhancing mobile and e-commerce workability, strengthening Critical Infrastructure Information Protection (CIIP) and continuing to implement online and network security measures. In the field of management, we are reinforcing the organization of information in order to boost management performance, implementing integration of IT resources on an open platform and generally continuing to upgrade the company’s IT know-how, processes and paradigms in order to boost overall corporate performance.